Terms of service
TERMS AND CONDITIONS – Énora
Welcome to Énora! 💛
This website is operated by Énora. Throughout the site, the terms "we", "us", and "our" refer to Énora. Every piece you see here is hand-stitched with love, just for you.
By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
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1. ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years of age (or the age of majority in your state or country of residence), or that you have given consent for any minor dependents to use this site.
To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
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2. GENERAL CONDITIONS
· We reserve the right to refuse service to anyone for any reason at any time.
· You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.
· Payment information is always encrypted during transfer over secure networks via Razorpay (PCI DSS Level 1 certified).
· You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission.
· A breach or violation of any of these Terms will result in an immediate termination of your access to our services.
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3. PRODUCTS AND SERVICES
3.1 Handmade Nature
All products sold by Énora are handmade with love. Due to the handmade nature, slight variations in color, size, stitching, thread thickness, or design may occur and are not considered defects. These unique variations are what make each piece special and one-of-a-kind! ✨
3.2 Product Images
Product images are for reference only and may vary slightly due to lighting, screen settings, or photography angles. We make every effort to display colors and details accurately, but we cannot guarantee exact matches.
3.3 Custom Orders
For custom/personalized orders, please double-check your design preferences, color choices, and special instructions before confirming. Once a custom order is confirmed and paid for, it cannot be canceled or modified. Custom orders are not eligible for returns unless damaged during shipping.
3.4 Product Availability
We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
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4. PRICING AND PAYMENTS
4.1 Pricing
· All prices are listed in Indian Rupees (INR) unless stated otherwise.
· Prices, discounts and promotions are subject to change without notice. However, once you place an order, the price is locked at checkout.
· Posted prices do not include taxes, shipping, or handling charges unless expressly stated.
4.2 Payment Methods
We accept payments through Razorpay, a secure and trusted payment gateway that supports:
· Credit/Debit Cards (Visa, Mastercard, RuPay)
· UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
· Net Banking (all major banks)
· Wallets (Paytm, Amazon Pay, etc.)
· EMI options (available on select cards)
4.3 Payment Security
All payments are processed through Razorpay, which is PCI DSS Level 1 compliant — the highest security standard in the payment industry. We do not store your card, UPI, or banking details on our servers. Your financial information is safe and encrypted. 🔒
4.4 Order Confirmation
Once your payment is successful, you will receive an order confirmation email with your order details. If you don't receive it within 1 hour, please check your spam folder or email us at stitchbyenora.01@gmail.com.
You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes.
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5. ORDERS AND BILLING
· We reserve the right to accept or decline any order for any reason at its discretion. Your order is not accepted until Énora confirms acceptance.
· In the event of cancellation, any payment already made will be refunded according to our refund policy.
· You agree to provide current, complete, and accurate purchase information.
· If we discover an error in pricing or product details, we will contact you before processing the order.
· Please review your order carefully before submitting, as Énora may be unable to accommodate cancellation requests after an order is accepted.
· You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
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6. SHIPPING AND DELIVERY
6.1 Domestic Shipping (India)
Shipping Method Delivery Time Cost
Standard Shipping 3–7 working days Charges as calculated at checkout
Local Delivery 1–2 working days Charges as calculated at checkout
Free Shipping 3–7 working days On orders above ₹1,499
· All domestic orders are shipped via India Post / trusted courier partners.
· You will receive a tracking link via email and SMS once dispatched.
6.2 Processing Time
Order Type Processing Time
Ready-made items (in stock) 1–2 working days
Custom/personalized orders 5–7 working days
Bulk orders (5+ pieces) 7–10 working days
6.3 Delivery Delays
Delivery timelines are estimates only. We are not responsible for delays caused by:
· Courier partner delays (strikes, operational issues)
· Weather conditions (floods, storms, etc.)
· Public holidays or festivals
· Incorrect shipping address provided by customer
Once we transfer products to the carrier, title and risk of loss passes to you. If your order is delayed, email us at stitchbyenora.01@gmail.com — we'll personally look into it! 💌
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7. RETURNS AND REPLACEMENTS
7.1 Eligibility
Scenario Eligible for Replacement?
Damaged/defective item ✅ Yes
Wrong item sent ✅ Yes
Custom order (without defect) ❌ No
Change of mind ❌ No
Reported after 48 hours of delivery ❌ No
7.2 No Refunds
Please note: Énora does not offer cash refunds. If you receive a damaged or wrong item, we will replace the product at no additional cost. No refunds will be issued under any circumstances.
7.3 Reporting Deadline
You must report any issues within 48 hours of delivery by emailing:
· 📧 stitchbyenora.01@gmail.com
· 📸 @stitchby_enora (Instagram)
7.4 Replacement Process
Step Action
1 Take a photo/video clearly showing the issue
2 Send it to us within 48 hours of delivery
3 We'll verify the issue and approve the replacement
4 Return the item (we'll guide you)
5 Replacement will be sent within 5–7 working days
7.5 Return Shipping Costs
If the replacement is approved because the product is damaged, defective, or the wrong item was sent, Énora will bear the return shipping cost. If the return is not approved, the item will be sent back to you at your expense.
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8. INTELLECTUAL PROPERTY
All content on this site, including designs, embroidery patterns, images, logos, text, and graphics, is the property of Énora, its affiliates or licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited. All rights not expressly granted herein are reserved by Énora.
If you share our products on social media, please tag @stitchby_enora — we love seeing our pieces in the wild! 📸
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9. USER COMMENTS AND FEEDBACK
If you submit reviews, feedback, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.
You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received; and (iii) your Feedback will comply with these Terms.
We reserve the right to remove any content deemed inappropriate, offensive, or unlawful. You are solely responsible for any Feedback you make and its accuracy.
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10. OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide access to third-party tools or links to third-party websites. We provide such access "as is" and "as available" without any warranties. We are not liable for any harm or damages related to your access of any third-party websites or your use of any third-party products or services. Please review third-party policies before engaging in any transaction.
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11. RELATIONSHIP WITH SHOPIFY & PAYMENT GATEWAY
Énora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Énora. Shopify is not responsible for any aspect of any sales between you and Énora, including any injury, damage, or loss resulting from purchased products and services.
Payments are processed securely through Razorpay, an independent third-party payment gateway. Razorpay is responsible for processing your payment transactions and is PCI DSS Level 1 compliant. Énora does not store or have access to your complete payment details.
You hereby expressly release Shopify, Razorpay, and their affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Énora, to the fullest extent permitted by law.
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12. PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify as well as third parties in other countries. By using the Services, you acknowledge that you have read our Privacy Policy.
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13. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
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14. PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
· For any unlawful or malicious purpose
· To violate any regulations, rules, laws, or local ordinances
· To infringe upon our intellectual property rights or the rights of others
· To harass, abuse, insult, harm, defame, or intimidate any person
· To transmit false or misleading information
· To send spam, junk mail, or any other similar solicitation
· To impersonate any other person or entity
· To upload viruses or any other type of malicious code
· To use any robot, spider, scraping tools, AI tools, or automated means to access the Services
· To bypass or circumvent security or authorization features
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if you violate these Terms.
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15. AGENTS
If you use or deploy any "Agent" (software or service that takes autonomous or semi-autonomous action) to access the Services, it must:
· Identify itself in all HTTP/HTTPS requests using "Agent/[agent name]" in the user agent string
· Not conceal or obfuscate that interactions are from an Agent
· Not circumvent any measures intended to block or limit Agent access
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16. TERMINATION
We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.
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17. DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information.
EXCEPT AS EXPRESSLY STATED BY Énora, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
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18. LIMITATION OF LIABILITY
Scenario Énora's Responsibility
Product defects ✅ Replacement (no refunds)
Shipping delays ❌ Not liable (but we'll assist)
Incorrect address provided ❌ Not liable for lost packages
Normal wear and tear ❌ Not covered
Allergic reactions to materials ❌ Not liable — please check product descriptions
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Énora, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
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19. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Énora, Shopify, Razorpay, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of:
1. Your breach of these Terms of Service
2. Your violation of any law or the rights of a third party
3. Your access to and use of the Services
We may control the defense and settlement of such claim at your expense. You will cooperate in the defense, including by providing relevant documents.
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20. SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, without affecting the validity and enforceability of any other remaining provisions.
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21. WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies posted by us constitutes the entire agreement between you and us and supersedes any prior or contemporaneous agreements.
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22. ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
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23. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Hoshiarpur, Punjab, India.
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24. CHANGES TO TERMS
We reserve the right to update or replace any part of these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of those changes. We encourage you to review this page periodically.
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25. CONTACT INFORMATION
If you have any questions, concerns, or disputes regarding these Terms and Conditions — or if you just want to say hi 👋 — we'd love to hear from you!
· 📧 Email: stitchbyenora.01@gmail.com
· 📸 Instagram: @stitchby_enora
· 🌍 Country: India
We usually reply within 12 hours (faster during business hours). 💛✨