Privacy policy

Last Updated: July 4, 2026

Welcome to Énora! Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.

By using our Services, you agree to this Privacy Policy. If you don't agree, please don't use our Services.

---

1. What Information Do We Collect?

We may collect:

· Contact Details: Name, email, phone number, billing & shipping address
· Payment Information: Credit/debit card, UPI, net banking details (processed securely via Razorpay)
· Account Info: Username, password, preferences
· Transaction Info: Items you view, add to cart, or purchase
· Device & Usage Info: IP address, browser type, how you interact with our site
· Communications: Messages you send us (emails, DMs)

---

2. Where Do We Get This Information?

We collect information:

· Directly from you — when you create an account, place an order, or contact us
· Automatically — through cookies and when you browse our site
· From service providers — like Shopify (our platform) and Razorpay (our payment gateway)

---

3. How Do We Use Your Information?

We use your information to:

· ✅ Process your orders and payments
· ✅ Ship your products
· ✅ Provide customer support
· ✅ Send order confirmations and updates
· ✅ Improve our store and shopping experience
· ✅ Send promotional offers (you can opt out anytime)
· ✅ Detect and prevent fraud
· ✅ Comply with legal requirements

---

4. Who Do We Share Your Information With?

We may share your information with:

· Shopify — our e-commerce platform (they host our store)
· Razorpay — our payment gateway (they process your payments securely)
· Shipping partners — to deliver your orders
· Marketing partners — to show you relevant ads (you can opt out)
· Law enforcement — if required by law

We do not sell your personal information to anyone.

---

5. Relationship with Shopify & Razorpay

Our store is powered by Shopify. They help us run our store and may process your data as described in their Privacy Policy.

Payments are processed by Razorpay, a PCI DSS Level 1 compliant payment gateway. We do not store your payment details — Razorpay handles everything securely.

---

6. Third-Party Links

Our site may contain links to other websites (like Instagram, Facebook). We are not responsible for their privacy practices. Please review their policies before sharing your information.

---

7. Children's Privacy

Our Services are not for children under 18. We do not knowingly collect information from minors. If you believe your child has shared information with us, contact us and we'll delete it.

---

8. How Long Do We Keep Your Data?

We keep your information as long as needed to:

· Provide you with Services
· Fulfill legal obligations
· Resolve disputes
· Enforce our policies

---

9. Your Rights

Depending on where you live, you may have the right to:

· 🔍 Access — ask what data we have about you
· 🗑️ Delete — ask us to delete your data
· ✏️ Correct — fix inaccurate information
· 📋 Port — get a copy of your data
· 📧 Opt out — stop receiving promotional emails

To exercise these rights, contact us at stitchbyenora.01@gmail.com.

---

10. Security

We take security seriously. While no system is 100% secure, we use industry-standard measures to protect your data. Payment information is encrypted via Razorpay's secure gateway.

---

11. International Transfers

We are based in India. Your data may be processed by Shopify and Razorpay, which may be located in other countries. By using our Services, you consent to this transfer.

---

12. Updates to This Policy

We may update this Privacy Policy from time to time. Check the "Last Updated" date at the top. Changes take effect when posted.

---

13. Contact Us

Have questions? Reach out — we're here to help! 💛

· 📧 Email: stitchbyenora.01@gmail.com
· 📸 Instagram: @stitchby_enora
· 📍 Address: Main Market Road, Back side of B.D.O office, 144216 Talwara Township PB, India

We reply within 12 hours (faster during business hours).