Shipping policy
SHIPPING POLICY – ÉNORA
Thank you for choosing Énora! We are delighted to create and deliver our handmade embroidered hair accessories to you. This Shipping Policy explains how we process, ship, and deliver your orders.
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1. ORDER PROCESSING TIME
Every piece from Énora is handcrafted with love just for you. Please allow for the following processing times before your order is shipped:
Order Type Processing Time
Ready-made items (in stock) 1–2 working days
Custom/personalized orders 5–7 working days
Bulk orders (5+ pieces) 7–10 working days
· Processing times are separate from shipping times.
· We process orders from Monday to Friday, excluding public holidays.
· You will receive a confirmation email with tracking details as soon as your order is dispatched.
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2. SHIPPING WITHIN INDIA
We partner with India Post for all our deliveries, using their reliable Speed Post and trackable services to ensure your package reaches you wherever you are.
· All orders are shipped via India Post Speed Post.
· Delivery typically takes 3–7 working days (may vary for remote areas).
· Every order comes with a tracking number to follow your package online.
· You can track your package on the official India Post website: www.indiapost.gov.in
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3. TRACKING YOUR ORDER
· Once your order is shipped, we will send you a tracking number via email and SMS.
· Track your package on the India Post website using the tracking number provided.
· Note: Tracking updates may take time. India Post tracking may not update in real-time like private couriers — status may only change when the parcel reaches a sorting center or is delivered.
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4. DELIVERY DELAYS
We are not responsible for delays caused by:
· India Post operational delays
· Weather conditions (floods, storms, etc.)
· Public holidays or festivals
· Incorrect shipping address provided by you
If your order is delayed, email us at stitchbyenora.01@gmail.com — we'll personally look into it! 💌
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5. LOST OR DAMAGED PACKAGES
· If your package arrives damaged, please email us within 48 hours with photos/videos and your order number.
· If your package is lost in transit, we will open an inquiry with India Post.
· We will work with you to find a solution — either by arranging a replacement or as per our Returns & Replacements policy.
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6. INCORRECT ADDRESS
Please double-check your shipping address before placing your order. We are not liable for packages delivered to an incorrect address provided by you. If you notice an error, contact us immediately at stitchbyenora.01@gmail.com — we'll try to fix it if the order hasn't been shipped yet.
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7. SHIPPING RESTRICTIONS
· We ship to all locations within India.
· We are unable to deliver to PO Box addresses due to courier restrictions.
· If we cannot ship to your specific location, we will contact you promptly.
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8. CONTACT US
Have questions about shipping? We're here to help! 💛
· 📧 Email: stitchbyenora.01@gmail.com
· 📸 Instagram: @stitchby_enora
· 🌍 Country: India
We reply within 12 hours (faster during business hours).