Refund policy
RETURNS & REPLACEMENTS – Énora
Hi there! Every piece you see here is hand-stitched with love by me, just for you. Because each item is custom-made to order, I don't offer returns for change-of-mind purchases and I don't offer cash refunds. 💛
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💔 But What If Something's Wrong?
Your happiness matters to me! If your accessory arrives damaged, defective, or incorrect, I'll make it right — I'll replace it for you.
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📸 Step 1: Show Me the Issue
1. Take a short video or clear photo showing the problem
2. Send it to me within 48 hours of delivery at:
· 📧 Email: stitchbyenora.01@gmail.com
· 📸 Instagram: @stitchby_enora
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🔄 Step 2: What Happens Next?
Situation What I'll Do
Damaged or defective item I'll arrange a free replacement — stitched and shipped within 5-7 working days
Wrong item sent I'll fix it ASAP, no questions asked! Since I made the mistake, I'll cover the return shipping cost too — you won't pay a penny extra ✨
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🇮🇳 Returns for Domestic Customers (India)
Issue Return Shipping Replacement Shipping Timeline
Damaged/Defective Free (I provide a return label) Free Replacement sent within 5-7 working days
Wrong item sent Free (I cover everything) Free Replacement sent within 5-7 working days
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🎨 Custom Orders
For personalized/custom pieces, please double-check your design preferences, color choices, and custom instructions before ordering. Since these are made especially for you, they can't be replaced unless damaged or defective — so I want to make sure we get it perfect the first time! 💕
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📦 Return Shipping Address
Location Return Address
Domestic (India) I'll share my return address via email once you contact me
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❌ Items Not Eligible for Replacement
· Change-of-mind purchases
· Custom orders without defects
· Items damaged due to customer misuse
· Items returned without prior communication
· Items reported after 48 hours of delivery
· Normal wear and tear
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💰 No Refunds
Please note: Énora does not offer cash refunds. If you receive a damaged or wrong item, we will replace the product at no additional cost. No refunds will be issued under any circumstances.
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📬 Questions?
I'm just an email away! Reach out anytime at stitchbyenora.01@gmail.com — I usually reply within 12 hours (faster during business hours). 💌